American DPS Single Phase to 3 Phase Converter, 25HP, 75A, Input/Output 200V - 240V, Digital Phase Shifter, Must Be Used for 20HP(15kW) 60A Motor, DPS Must Be dedicated to 1 Motor Only, UL-Listed

Expedited Shipping 1 - 3 business days for USA area

Return & Refund Policy

1. Return Window
Customers may request a return within 30 days from the date of delivery.

2. Free Returns (30 Days)
We offer free returns within 30 days of delivery.
If your return request is approved, we will provide a prepaid return shipping label at no cost to you.

3. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:

• The item must be unused and in the same condition as received
• The item must be in its original packaging
• All accessories, manuals, and included components must be returned

We reserve the right to reject returns that do not meet these conditions.

4. Non-Returnable Items
The following items are not eligible for return:

• Items damaged due to misuse, improper installation, or unauthorized modification
• Items returned without prior authorization
• Items missing key components or packaging

5. Return Process

1. Submit a return request through your order page or contact our support team
2. Once approved, you will receive a prepaid return label
3. Pack the item securely and attach the return label
4. Drop off the package at the designated carrier location

Returns sent without authorization may not be accepted.

6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• A refund will be issued to your original payment method
• Processing time: typically 5–10 business days, depending on your payment provider

7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will prioritize replacement or a full refund at no additional cost.

8. Exchanges
We do not offer direct exchanges.
If you need a different item, please return the original item and place a new order.

9. Late or Missing Refunds
If you have not received your refund within the expected timeframe:

• Check your bank account again
• Contact your credit card company or payment provider
• If the issue persists, contact our support team

10. Contact Information
For any questions regarding returns or refunds, please contact our support team at:
sales01@myungyoun.com